Fixr - Privacy Policy

Last updated: August 21, 2026

Welcome to Fixr ("we," "our," or "us"). We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and services.

1. Information We Collect

• User Account Data: Name, email address, phone number, and password.
• Location Data: Precise or approximate location data to match customers with nearby technicians.
• Identity & Verification Data (For Technicians): Government-issued identification numbers (such as PAN or other state/national IDs) and documents required for Know Your Customer (KYC) verification.
• Professional & Skill Details (For Technicians): Service categories, skill sets, work history, certifications, and pricing.
• Transaction & Review Data: Service history, payment details, ratings, and reviews provided by customers.

2. How We Use Your Information

We use your information to facilitate connections between customers and verified technicians, conduct background and KYC checks, process payments and customer support, and comply with legal obligations.

3. Data Security

We implement robust security measures designed to protect your personal data, especially sensitive documents like KYC and government-issued IDs.

4. Contact Us

If you have questions about this Privacy Policy, contact us at: support@fixrapp.com

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Fixr - Terms and Conditions

Last updated: August 21, 2026

Welcome to Fixr! These Terms and Conditions govern your use of the Fixr mobile application and services.

1. Overview of the Platform

Fixr is a marketplace platform that connects customers seeking repair services with independent, verified technicians. Fixr acts as an intermediary.

2. Account Registration & Eligibility

• You must be at least 18 years old to use Fixr.
• For Technicians: You must successfully complete our onboarding process, including submitting contact info, skill details, and valid government-issued identification (such as a PAN card) for KYC verification. Fraudulent submissions will result in termination.

3. Ratings and Reviews

Customers may rate and review technicians. Fixr reserves the right to remove fraudulent or abusive reviews.

4. Limitation of Liability

Fixr conducts identity and KYC checks to promote safety, but does not guarantee the absolute performance or behavior of independent technicians.